The Royal Mint Returns Process
- You can return consumer free of charge (not precious metals items) within 30 days of recieving them.
- Refunds are usually processed within 7-10 days once items are recieved.
- To qualify, items must be returned in the same condition you recieved them in - including all packaging.
Commemorative coins, historic coins and gifts
Yes, you can return these items within 30 days of delivery, free of charge.
Bullion coins and Bars (Precious Metals Investment Products)
No, bullion products cannot be returned.
This is because bullion prices are tied to live precious metal markets, meaning their value constantly fluctuates. Instead, bullion customers can use our Sell Back Service (please refer to the Investment Customer FAQs below).
You have two simple options:
Return via Your Account (quickest)
- Log in to your account
- Select your order
- Select ‘Return your item(s)’
- Enter your order number and delivery postcode
- Print your return label
Inside the parcel, please include your:
- Customer code
- Despatch reference
- Reason for return
Return via the Returns Page
- Visit the Returns Page
- Select ‘Return your item’
- Enter your order number and postcode
- Follow the steps to generate your returns label
Refunds for eligible returns are usually completed within 7–10 days of their receipt.
Returned items must be in the same condition as received, including all original:
- Packaging
- Certificates
- Display boxes
- Accessories
Use a secure, trackable delivery service and send your items to:
CCPS PAD
RM Logistics
Llantrisant
Pontyclun
CF72 8YT
Investment Customers
No. Returns are not possible for bullion products.
As bullion prices depend on constantly changing precious metals markets, our bullion products are not covered by standard consumer cancellation rights.
If you feel your bullion coin or bar does not meet The Royal Mint’s quality standards, please contact our Customer Services team within 14 days.
You will receive instructions for sending it for inspection. Items must be:
- In their original packaging
- Returned via a track‑and‑trace service.
Inspections can take up to 10 working days.
You can use The Royal Mint’s Sell Back service.
Sell Back Service Benefits
- ✔ You can sell your bullion back to The Royal Mint
- ✔ We offer competitive rates based on live precious metal prices
- ✔ We accept bullion not only from The Royal Mint but also other mints and refineries
This service provides a secure and convenient way for bullion investors to liquidate their holdings.
Find out more about our Sell Back service
Prices are based on:
- Live market spot values
- The weight and purity of your metal
- The product type
Because the market fluctuates, Sell Back values can rise or fall in real time.
Find out more about our Sell Back service
Yes. As long as the metal meets required standards of purity and authenticity, we accept bullion from:
- Other recognised mints
- Approved refineries
- Reputable manufacturers
Find out more about our Sell Back service
